All of our orders are shipped from the USA
Shipping Questions
Where are the orders being shipped from?
How long does it take for me to receive my order (for U.S. Shipments)?
Due to our highly efficient order processing methods, 96% of orders are shipped within 1 business day. All orders are shipped from our warehouse facilities in California or Florida. Transit time depends on shipping method selected by you & which of our warehouses the order ships from.-Flat Rate $6.95 Shipping (Any sized order), typical transit time is 2 - 5 business days.
-Flat Rate $6.95 Shipping (Any sized order), typical transit time is 2 - 5 business days.
-Free Shipping ($49.00+ orders), typical transit time is 5 - 7 business days.
-We also do offer upgraded and express shipping methods, such as UPS Ground (5 business days or less), UPS 3-day select, UPS 2nd day air, and UPS next day air shipping.
Shipping method can be selected by you during the checkout process.Shipping schedule for upgraded shipping methods
(UPS Ground 5 Business Days, UPS 3 Business days, UPS 2 Business days, UPS Next Day Air)
Ship date is NOT included as part of transit time/days. Business days = Monday - Friday, there is no shipping/transit/delivery on weekends/holidays.
How long does it take for me to receive my order (for International Shipments)?
We do ship to most international countries. For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors. You will be able to select your shipping method during the checkout process. All pricings are quoted in USD.
Does your international shipping quotes include customs/duty/import taxes?
For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.
Can I track my order after it has been shipped?
When your order has been shipped, we will send you a Shipping Notification to your email which will have a link to a page with the status of your order and the tracking information. We also have a convenient page where you can check the tracking of your order here:
Estimated arrival dates for back ordered products
Our listed arrival dates for back ordered or sold out products are an estimated date. Products come via sea from our factories outside of USA. This means that although we have an typical transit time from the factory, actual arrival time is unknown. Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.
Delays caused by weather or factors our of our control
We apologize, we will not be responsible for delays caused by severe weather conditions or unforeseen circumstances out of our control. Unfortunately UPS, USPS, nor us has any control over forces of nature and the effects it may have over transit and/or delivery of your order. Although we do process and ship out orders very promptly, we can not be held responsible for delays due to these types of factors that are simply out of our control. There will be no compensation for any delays caused by weather, unforeseen circumstances out of our control, or forces of nature.
Order Questions
What's the status of my order?
If you've created an account during/before you've placed your order, you can, click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Can I make changes to my order?
If it's only been a couple of hours since order was placed, and you've realized you've made an error in your order, there's a good chance that we can still make that change for you. We do pride ourselves on quick processing and shipping. If it's been more than a couple of hours since order was placed, very good chance that it has already been processed or shipped. Then unfortunately no changes will be able to be made.
Please use the live chat, located on the right side of every page of our website for immediate service or use our contact page,
Was my order received?
Once an order is placed, an invoice and summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.
Do I have to pay sales tax?
We collect tax on all the states that require it by law.
The list of all the states that require it are as follows:
Arizona
Arkansas
California
Colorado
Connecticut
District Of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Nebraska
Nevada
New Jersey
New York
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
What are my payment choices?
We currently are only accepting credit/debit card payments, paypal and apple pay at this time.
I need a copy of my receipt/invoice.
If you've created an account during/before you've placed your order, click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Returns Questions
What is your return policy?
This current period of uncertainty has certainly affected all of us, in one way or another. If the ongoing developments in the COVID-19 situation has required you to modify/postpone your planned events, not to worry. We understand, and we want to help. We've implemented the following changes to our original return policy:
For the duration of the current COVID-19 situation, we have extended our return policy to a full 180 days for all orders placed this year, 2021.
-Returns for REFUND has been extended from 30 to 60 days.
-Returns for STORE CREDIT has been extended from 60 to 180 days.
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Return for REFUND: Can be returned within 60 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition. To start the return, CLICK HERE
Return for STORE CREDIT: Can be returned within 180 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition. To start the return, CLICK HERE
What is your return policy - Return for refund?
Return for refund: Can be returned within 30 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE
Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.
Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you ASAP
What is your return policy - Return for store credit?
Return for store credit: Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE
Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.
Do you offer return labels?
Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance.Please allow 1-2 business days for processing and be sure to check spam.
General Questions
What currency are your prices being quoted in?
All pricings are quoted in USD only.
Why is there color variations from the last shipment of silk flowers?
Silk flowers are extremely labor intensive, each flower is made and put together by hand by an skilled crafter. In order to fill the demand, these are manufactured in 4 different factories to keep up with the demand. We have a large selection of styles and colors, and also keep these in stock in large quantities, unfortunately with 4 different manufacturers, there will be variations from shipment to shipment. In order to get the exact same shade - please make sure to order everything you need in 1 single order. Separate orders may end up having different shade / slight style variation. If such case happens, we will gladly exchange it for you. However, you will be responsible for shipping the item back, we will pay for the shipping to send the exchange to you.
Are back order/sold out dates accurate?
Our listed arrival dates for back ordered or sold out products are an estimated date. Products come via sea from our factories outside of USA. This means that although we have an typical transit time from the factory, actual arrival time is unknown. Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.
Do you offer any wholesale programs?
Our prices are already wholesale priced! Anybody can take advantage of our incredible pricings. We offer huge discounts daily, you'll get awesome pricings on every single order you place!
How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your name, email address, and password
3) Press the "Create" button
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
If you've created an account during/before you've placed your order, click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Are you ADA Compliant?
We want to offer accessibility for everyone, so we took extra steps to make sure that our website can be easily used by anyone, even people who normally have a hard time browsing websites. We offer an Accessibility Dashboard. If you want to read more about the steps we have taken for better accessibility, you can read the statement here.
If you are using a screen reader and are having problems using this website, please call (626)667-2258 for assistance.
Security Reminder
Tableclothsfactory support members may ask for your order # or email for verification purposes. However, they will never ask you to divulge your account password or payment information. Persons or messages asking you to reveal this type of information are illegitimate even if they seem to be legitimate. Be aware – ignore or delete such requests.